Gartner Research

Market Guide for User Experience Platforms

Published: 02 March 2015

ID: G00271146

Analyst(s): Gavin Tay , Ray Valdes, Gene Phifer , Jim Murphy , Magnus Revang


Whether called digital experience platforms, customer experience platforms or UXPs, the technology for creating effective, high-fidelity user experiences for a website, portal or mobile app across channels and devices continues to emerge. IT leaders must focus on rationalized, integrated platforms.

Table Of Contents

Market Definition

  • UXP Deployment Options
  • Components of the UXP
    • Web Content Services
    • Portal Services
    • Integration and API Services
    • Compositing Services
    • Basic Context Services
    • Basic Mobile Services
    • Basic Analytics Services
    • Basic Rich User Interface Support
    • Basic Search Support
  • Additional Features of the UXP
    • Advanced Content Services
    • Advanced Context Services
    • Advanced Mobile Services
    • Advanced Analytics Services
    • Advanced UI Support
    • Advanced Search Services
    • Communications and Collaboration Services
    • Social Computing Services
    • Digital Commerce Services
    • UX Management Services
  • The UXP in Summary

Market Direction

Market Analysis

Representative Vendors

  • Acquia
  • Adobe
  • Backbase
  • EPiServer
  • eZ Systems
  • e-Spirit
  • HP
  • IBM
  • Jahia
  • Liferay
  • Microsoft
  • OpenText
  • Oracle
  • Oxcyon
  • Salesforce
  • SAP
  • SDL
  • Sitecore
  • Squiz

Market Recommendations

Gartner Recommended Reading

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