Gartner Research

Business Moment: IT Services Providers Use Digital Weather and Emergency Alerting to Improve Customer Care

Published: 02 March 2015

ID: G00274746

Analyst(s): Hank Barnes , Roberta Witty

Summary

Business moments occur as the physical and digital worlds collide. In this research, we explore how IT and business process services providers can help their customers in times of crisis through thoughtful, responsive actions tied to a business moment.

Table Of Contents

Analysis

  • Digital Business Brings Potential for Numerous Business Moments
  • The Moment: Natural Disaster Strikes, Impacting Business Operations
    • Turning Random Acts of Care Into Systematic Memorable Experiences — Digitalizing the Crisis Management Response
    • Implication of This Business Moment
  • What Is Digital Business?

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client