Gartner Research

The Role of IT Service Leadership in Enterprise IT Maturity

Published: 03 March 2015

ID: G00271790

Analyst(s): Colleen Young, Suzanne Adnams


ITScore maturity results indicate that CIOs face fundamental delivery and performance management issues. Adopting an IT service leadership approach helps CIOs focus IT performance on business outcomes.

Table Of Contents
  • Key Challenges



  • Develop a Visible and Formal Strategy for IT Services That Is Explicitly Tied to Enterprise and Business Objectives
  • Demonstrate Service Value and Competitiveness Using Accepted Financial Management Practices Such as a Profit and Loss Statement for Services
  • Communicate Investment Focus by Leveraging IT Service Leadership Practices to Establish a Clear Line-of-Sight Between Performance and Value

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