Gartner Research

Negotiate Better Integration Brokerage Agreements With These Essential Best Practices

Published: 04 March 2015

ID: G00255118

Analyst(s): Benoit Lheureux , Paolo Malinverno


Faced with proliferating B2B, cloud services, mobile apps and IoT integration requirements, directors of integration, application managers and supply chain managers often outsource integration projects. This research outlines the essential criteria to negotiate better IB agreements.

Table Of Contents
  • Key Challenges



  • Establish Mutually Beneficial IB Project Expectations
    • Service-Level Agreements
    • Disaster Recovery
    • Intellectual Property
  • Negotiate Transparent and Predictable IB Pricing
  • Leverage Innovation and Best Practices to Reduce Efforts and Future-Proof IB Projects
    • Appendix 1: One Million Companies Are Transacting on B2B Networks
    • Appendix 2: Most IB Customers Are Satisfied With Their Provider
    • Appendix 3: Canonicals — Can (and Should) They Be Used to Simplify Your Integration Project?
    • Appendix 4: Legacy EDI VAN Pricing

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