Gartner Research

BPM Maturity Is Integral to Successfully Delivering Business Outcomes From Big Change Initiatives

Published: 04 March 2015

ID: G00267275

Analyst(s): Marc Kerremans


"Big change" efforts require a higher degree of BPM maturity than traditional business process improvement projects. This research helps business change agents and business process directors identify, assess and align their BPM capabilities to cope with big change.

Table Of Contents
  • Key Challenges



  • Use a Change Response Framework to Identify and Inventory Current and Planned BPI Initiatives According to the Different Change Response Types (Evolutionary, Adaptive, Integrative, Integral).
    • Summary: Four Factors of Big Change
    • Change Response Types
  • Identify Big Change Factors That Are Affecting Transformational Initiatives, and Build the Additional Competencies and Higher Levels of BPM Maturity Required by the Higher Levels of Big Change. Also, Embrace New Techniques Such as Try, Harvest, Amplify and Challenge.
    • Change Response Types and Maturity Level
  • Assess the Gaps Between the Organization's BPM Maturity and the Maturity Required to Deliver Strategic Business Outcomes via the Selected Business Change Response Pattern. Make a Plan to Close These Gaps Quickly, or Be Ready to Accept the Consequences.
    • Case Study

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