Gartner Research

Map Infrastructure and Operations Metrics to Business Value

Published: 05 March 2015

ID: G00272391

Analyst(s): Jeffrey Brooks, Robert Naegle


I&O leaders challenged with communicating the value contribution of I&O to the business should use this research to help map the messages and metrics required to elevate the business value of I&O conversation.

Table Of Contents
  • Key Challenges



  • I&O Leaders Must Focus Their Teams on the Business Goals and Pains
  • Identify Specific Ways That IT Impacts the Business' Goals
  • Evolve Metrics to Business Value Dashboards to Better Articulate How I&O Contributes to Corporate Business Objectives


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