Gartner Research

Bimodal IT Drives Changes in ERP Support

Published: 05 March 2015

ID: G00274164

Analyst(s): Pat Phelan, Carol Hardcastle


Bimodal IT impacts ERP because systems of record must provide a foundation for agile, high-speed innovation that is a business priority. This research prepares CIOs and ERP leaders to adapt ERP support to the bimodal IT wave.

Table Of Contents
  • Key Challenges



  • Create an Organizational Change Plan and Provide Education to Help the ERP CC Staff Understand What Bimodal IT Is and How It Applies to Supporting ERP
  • Establish a Formal Mechanism for Looking at Expected Support Outcomes and Determining Which Mode Is to Be Adopted
  • Do Not Mix Modes in the Same Support Team

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