Gartner Research

Market Guide for North American Life Insurance and Annuity BPO Providers

Published: 05 March 2015

ID: G00274145

Analyst(s): Manav Sachdeva , Kimberly Harris-Ferrante

Summary

The complex business environment and need for operational efficiencies are driving many life insurers and annuity providers to be more aggressive in their use of BPO. Business and IT leaders must carefully select providers based on experience, technology strength, and in-depth process expertise.

Table Of Contents

Market Definition

Market Direction

Market Analysis

Representative Vendors

Market Recommendations

Gartner Recommended Reading

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