Gartner Research

Effective Communications for Supply Chain Leaders: Delivering the Right Messages in Challenging Situations

Published: 06 March 2015

ID: G00275248

Analyst(s): Pam Fitzpatrick

Summary

People will look to the CSCO and other top supply chain executives for clarity and reassurance in the midst of challenging circumstances such as project failures, leadership changes or major supply chain disruptions. Prepare with communications tailored to each situation.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Prepare in Advance
  • When Challenges Surface, Follow the Process
    • First, Gather the Facts
    • Next, Complete a Communications Plan, Execute and Refine
  • Tailor Your Communications Plans to the Situation
  • Follow This Guidance for Completing the Communications Plan for Each Difficult Communications Scenario
    • For Severe Supply Network Disruptions or Incidents, Don't Go It Alone
    • For a Major Project Failure, Learn the Facts and Tell the Truth
    • For Changes in Leadership, Reassure and Provide a Vision for the Future
  • Put Your Communications to the TRIC Test Before Delivery

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