Gartner Research

Languages of Change: How to Tap Into the Positive Side of Change Resistance

Published: 06 March 2015

ID: G00273960

Analyst(s): Bard Papegaaij


Change initiatives often fail for no clear reason. As a leader, you cannot afford for this to happen. This research explores why change is difficult, and how CIOs can use language not only as a diagnostic tool, but also as a means of turning resistance to change into a readiness to work together.

Table Of Contents
  • Key Challenges



  • Understand the Sources of Resistance
  • Monitor Your Environment for the Languages of Internal Conflict
  • Practice Using Positive, Explorative Languages
  • Help People Overcome Their Own Resistance

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