Gartner Research

Using IT Infrastructure Monitoring Tools to Demonstrate the Value of IT Operations

Published: 11 March 2015

ID: G00272820

Analyst(s): Pankaj Prasad

Summary

IT Infrastructure monitoring tools capture a lot of data that is not used effectively by I&O leaders. Correlated, customer-generated metrics will provide additional value in terms of insights to critical components and coarse-grained predictive capability into areas that matter most.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Choose One Customer-Oriented Service Offering for Analysis
  • Identify and Monitor Infrastructure Components That Affect Customer Activity
  • Predict Infrastructure Readiness for High Customer Activity

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