Gartner Research

Toolkit: Well-Scripted Handoff Points Between Providers Are Pivotal to MSI/SIAM Success

Published: 12 March 2015

ID: G00272672

Analyst(s): Jim Longwood , Gilbert van der Heiden

Summary

Process handoff failures between service providers in a multisourced IT ecosystem can severely impact service delivery quality. Sourcing managers and their MSI/SIAM provider can use this Toolkit to ensure service provider interfaces are well-defined, to deliver seamless end-to-end services.

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