Gartner Research

Market Guide for CRM Customer Service and Support Software in the Asia/Pacific Region

Published: 12 March 2015

ID: G00272724

Analyst(s): Olive Huang , Michael Maoz

Summary

Salesforce, Verint, Oracle, SAP, Nice Systems and Microsoft are the top CRM CSS software vendors in terms of APAC region revenue. IT application leaders and sourcing managers should evaluate CSS software for language and local country template availability in the regions in which they operate.

Table Of Contents

Market Definition

Market Direction

Market Analysis

Representative Vendors

  • Salesforce
    • Salesforce's Customer-Service-Related Product Adoption in the APAC Region
  • Verint Systems
    • Verint's Customer-Service-Related Product Adoption in the APAC Region
  • Oracle
    • Oracle's Customer-Service-Related Product Adoption in the APAC Region
  • SAP
    • SAP's Customer-Service-Related Product Adoption in the APAC Region
  • Nice Systems
    • Nice Systems' Customer-Service-Related Product Adoption in the APAC Region
  • Microsoft
    • Microsoft's Customer-Service-Related Product Adoption in the APAC Region

Market Recommendations

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