Gartner Research

Toolkit: Proactive and Contextual CSP Customer Experiences

Published: 13 March 2015

ID: G00272557

Analyst(s): Charlotte Patrick , Rishi Tejpal , Jim Davies

Summary

Communications service providers are using new tools and analytics to increase the responsiveness and personalization of their customers' experiences, especially of contact centers and within mobile apps. This Toolkit will help strategists plan for a range of new opportunities.

Table Of Contents

When to Use

Downloadable Attachments

Directions for Use

  • Working With the Toolkit

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