Gartner Research

Survey Analysis: Digitalizing Corporate Banking

Published: 17 March 2015

ID: G00274790

Analyst(s): Stessa Cohen, David Furlonger


The state of corporate banking IT in the digital business world is precarious. Survey data indicates CIOs are underestimating the importance of digital technology, lack adequate staff and resources, and are largely ignoring nonbank disrupters. This situation will be unsustainable in the long term.

Table Of Contents

Survey Objective

Data Insights

  • Digital Transformation in Corporate Banking
  • Digital Challenges to the Status Quo
    • Finding No. 1: Banks have documented digital strategies and have started implementations, but execution risk is high due to lack of defined digital leadership and vision.
    • Finding No. 2: Improvements in operational efficiencies and reducing transaction costs are the key motivating factors for digital technology adoption.
    • Finding No. 3: A slight majority of bank executives and CIOs do not believe digital servicing models will dominate customer interactions in three years.
  • Conclusion
  • Methodology
  • Definitions

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