Gartner Research

How a Consumer Products Company Improved Profits by Adopting a CTS Analytics Approach

Published: 19 March 2015

ID: G00276457

Analyst(s): Stan Aronow


Cost-to-serve analytics are an increasingly used capability to drive supply chain improvements and customer value-sharing opportunities. This research follows a CP company's path to value and use of CTS modeling, from exploration to pilot and broad-scale implementation.

Table Of Contents
  • Key Challenges



  • Identify Critical Success Factors Involved With Running a CTS Program
    • Lessons Learned Thus Far by the CTS Team

Case Study

  • Challenge
  • Approach
    • Match and Then Differentiate the Financials
    • Focus Where It Counts
  • Results

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