Gartner Research

2015 Top Action for Healthcare Provider CIOs: Supercharge Patient-Facing IT to Support Patient Engagement

Published: 19 March 2015

ID: G00273255

Analyst(s): Thomas J. Handler, M.D.


Efforts to transform healthcare by strengthening clinician-patient collaboration have had minimal effect. HDO CIOs need to take a more active role by working with senior leaders to create a formal strategy for patient-facing IT as a critical first step toward better patient engagement.

Table Of Contents


  • Formulate, in Partnership With Executives and Other Senior Leaders, a Comprehensive Strategy for Patient Engagement That Articulates Definitions, Scope, Metrics and Patient-Facing IT Solutions
  • Establish a Separate and Focused Patient Engagement (Including Patient-Facing IT) Governance Structure That Includes Clinicians, Community Representatives, IT and Risk Management
  • Lead the Implementation of the Necessary Technology Infrastructure and Patient-Facing IT With a Focus on Achieving Patient Engagement and Experience Objectives
  • Conclusion

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