Efforts to transform healthcare by strengthening clinician-patient collaboration have had minimal effect. HDO CIOs need to take a more active role by working with senior leaders to create a formal strategy for patient-facing IT as a critical first step toward better patient engagement.
- Formulate, in Partnership With Executives and Other Senior Leaders, a Comprehensive Strategy for Patient Engagement That Articulates Definitions, Scope, Metrics and Patient-Facing IT Solutions
- Establish a Separate and Focused Patient Engagement (Including Patient-Facing IT) Governance Structure That Includes Clinicians, Community Representatives, IT and Risk Management
- Lead the Implementation of the Necessary Technology Infrastructure and Patient-Facing IT With a Focus on Achieving Patient Engagement and Experience Objectives
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