Gartner Research

Thirteen Steps to Guide I&O Leaders Through a Major Incident

Published: 19 March 2015

ID: G00274907

Analyst(s): George Spafford , Biswajeet Mahapatra


Infrastructure and operations leaders need to be prepared for the next major incident in the I&O organization. I&O leaders can use this research as a documented set of procedures to help reduce monetary/productive loss during a major incident.

Table Of Contents
  • Key Challenges



  • Defining a Major Incident
  • Where to Start: Preliminary Steps
  • What to Do
  • Bottom Line

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