Gartner Research

Market Share Analysis: Contact Centers, Worldwide, 2014

Published: 23 March 2015

ID: G00274285

Analyst(s): Drew Kraus

Summary

The 2014 global contact center market declined in both agent license shipments and end-user spending compared with 2013, although performance varied greatly by individual vendor and region. A number of Tier 2 vendors gained share at the expense of Tier 1 vendors.

Table Of Contents

Market Share Data

Overall Market Segment Performance Analysis

  • Regional Performance Analysis
    • Asia/Pacific
    • Eastern Europe
    • Japan
    • Latin America
    • Middle East and Africa
    • North America
    • Western Europe

Top Vendors Analyzed

Other Notable Vendors

Mergers and Acquisitions

Gartner Recommended Reading

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