Gartner Research

Forecast Analysis: Enterprise Communications Applications, Worldwide, 1Q15 Update

Published: 23 March 2015

ID: G00272107

Analyst(s): Mika Rajamaki, Megan Fernandez , Leena Mantysaari


End-user spending on premises-based enterprise communications applications (telephony, contact centers and business phones) is forecast to post a compound annual growth rate of −3.7% through 2019, particularly as migration to the cloud gains momentum and business confidence stalls in some markets.

Table Of Contents


  • Change in 1Q15 Forecast Compared With 4Q14 Forecast
  • Segment and Regional ECA Forecast Projections
    • Asia/Pacific
    • Eastern Europe
    • Japan
    • Latin America
    • The Middle East and Africa
    • North America
    • Western Europe


  • Macroeconomic, Geopolitical, Demographic and Cultural Factors
  • Regional Assumptions
    • EMEA
    • Asia/Pacific
    • Japan
    • North America
    • Latin America
  • Deployment Model Assumptions
  • Time Division Multiplexing-to-IP Tech Transition Assumptions
    • Enterprise Telephony
    • Contact Center
  • Alternative-Use Assumptions
  • Pricing Assumptions

Market Model

  • Forecast Components
    • Enterprise Telephony
    • Business Telephones
    • Contact Center Systems
    • Unit Shipments
    • ASP per Unit
  • Influencing Factors
    • TDM-to-IP ECA Technology Transition
    • Current-Year Unit Shipments
    • Shipment History
    • Product Life Cycle
    • Deployment Model
    • Competition
    • ASP History
    • User Research
    • Vendor Surveys, Interviews and Filings
    • Enterprise Budgets
  • Connections
    • Current-Year Unit Shipments

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