Gartner Research

2015 CIO Agenda: Are CSP CIOs Athletic Enough to Make the Flip to Digital?

Published: 23 March 2015

ID: G00273515

Analyst(s): Neil Osmond , Mentor Cana


Gartner's 2015 CIO survey for communications and media service providers shows that their transition to digital is gathering pace. But is this change happening fast enough? This research explores the implications for CSP CIOs and suggests actions for how they can "flip" to become "digital first."

Table Of Contents
  • Survey Background
  • Business and IT Context
  • Value Leadership: From What's Visible to What's Valuable
    • Harvesting Value
    • Measuring Performance
    • Flip IT Governance
  • Information and IT Leadership: Assemble a Customer-Centric Digital Environment
    • Flip the Tools and Techniques IT Pillars
    • Flip the Methodology and Process Pillar to DevOps
  • People Leadership: From Control to Vision
    • Flipping the Resources Pillar: Skills and Competencies

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