Gartner Research

Market Guide for IT Process Automation

Published: 23 March 2015

ID: G00264762

Analyst(s): Robert Naegle


As IT operations leaders seek improved agility, reliability and auditability, ITPA and service orchestration are increasingly important capabilities. This Market Guide defines the ITPA market and maps offerings across five market segments.

Table Of Contents

Market Definition

  • ITPA Product Evolution

Market Direction

Market Analysis

  • The Scope of ITPA Tool Automation

Representative Vendors

  • Suite Automation Tools
    • BMC Software
    • CA Technologies (CA)
    • HP
  • Embedded Tools
    • VMware
    • Microsoft
    • ServiceNow
  • Generalists Tools
    • Appnomic Systems
    • Automic Software
    • Ayehu Software Technologies
  • Function-Focused Tools
    • Resolve Systems
    • TDB Fusion
    • NetIQ
  • Heuristic Tools
    • Arago
    • Innovise

Market Recommendations

Gartner Recommended Reading

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.