Gartner Research

Improving Field Service Through Analytics

Published: 24 March 2015

ID: G00274730

Analyst(s): William McNeill

Summary

Field service software providers continue to develop business intelligence and analytics capabilities. Field service directors can use this research to understand ways that analytics can help increase the efficiency and profitability of their field service organizations.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • New business intelligence and analytical dashboards can help dispatchers and managers increase the overall efficiency of the field service organization
  • Analytics, now often displayed contextually on mobile devices, can help field service technicians become more productive and increase employee satisfaction
  • Big data created through new data sources and the analytical tools used to make sense of it can offer service companies new ways to create service contracts that increase both revenue and customer satisfaction

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.