Gartner Research

Smart-Machine-Enabled Services Optimize IT and Business Processes

Published: 25 March 2015

ID: G00272613

Analyst(s): David Ackerman , Ruby Jivan, Frances Karamouzis

Summary

Smart machines are evolving at an unprecedented pace and can be harnessed by enterprises to accelerate the digital business journey. Sourcing executives must identify IT and business processes where smart machines can be applied, using a decision framework to optimize cost, quality and scalability.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Move Toward an Outcome-Based Managed Services Sourcing Model When Implementing Smart Machines
  • Utilize a Structured Decision Framework and Assign a Cross-Functional Team to Integrate Smart Machines Into IT and Business Processes

Examples

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