Gartner Research

Digital Workplace Employees Need an Enriched Voice to Collaborate More Effectively

Published: 25 March 2015

ID: G00273577

Analyst(s): Steve Blood

Summary

The digital workplace requires IT planners to reimagine how they provide users with voice services. An increased focus on integrating contextual data, multimedia and multidevice support will help boost employee agility and effectiveness.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Increased collaboration between employees in the digital workplace means IT planners must anticipate that voice calls will increasingly include contextual data and rich media
  • The shift of initial peer communication to message-based means IT leaders must expect that most voice calls will now be planned, whether as scheduled conference sessions or as a result of ad hoc requests for collaboration
  • Many workers want IT leaders to support the communication modalities they desire, considering them the necessary tools to accomplish their tasks

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