Gartner Research

Digital Business Initiatives Demand the Use of IT Operations Analytics to Spark Transformation

Published: 26 March 2015

ID: G00273028

Analyst(s): Colin Fletcher


I&O leaders looking to deliver the increasingly intelligent and personal experiences associated with digital business initiatives must transform all major IT operations disciplines using the specific IT operations analytics technologies described in this research.

Table Of Contents
  • Key Challenges



  • Build and Implement a Strategic ITOA Investment Plan That Emphasizes Transformation of Prioritized Use Cases
  • Prioritize Investments in ML/SPDR and UTISI Technologies for Their Transformative Potential
  • Use Gartner Terminology for ITOA Technologies to Consistently Identify and Evaluate Vendors' Claims Across All ITOM Categories to Ascertain Capability and Value

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