Gartner Research

CSPs Require New Metrics for Customer-Centric Digital Business

Published: 26 March 2015

ID: G00272606

Analyst(s): Monica Zlotogorski, Neil Osmond

Summary

While many CSPs are close to becoming digital service providers, most struggle to effect changes at Internet speed. The greatest challenge is how to be more customer-centric. Here, we advise CSP market strategists on ways to assess and measure progress toward a customer-centric digital business.

Table Of Contents
  • Key Challenges

Analysis

  • Identify Your Optimal Strategic Position
  • Determine Your Value Drivers
  • Adjust Your Organization's Mindset to the Key Aspects of Digital Business — Innovation, Investment and Risk
  • Adopt Actionable Metrics That Enable Good Decision Making

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.