Gartner Research

Maturity Model for Digital Workplace Programs

Published: 26 March 2015

ID: G00270863

Analyst(s): Carol Rozwell, Gavin Tay , Hanns Koehler-Kruener


An effective digital workplace is crucial to succeeding in the digital economy. Gartner's maturity model for digital workplace programs helps IT leaders understand the logical progression toward a fully realized digital workplace.

Table Of Contents


  • How to Use the Maturity Model
  • The Five Levels of Digital Workplace Program Maturity
    • Level 1 — Reactive
    • Level 2 — Exploratory
    • Level 3 — Emerging
    • Level 4 — Integrated
    • Level 5 — Optimizing

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