Gartner Research

Re-engineering the Digital Workplace: Don't Automate, Facilitate

Published: 31 March 2015

ID: G00272824

Analyst(s): Magnus Revang , Brian Prentice


The success that enterprises have had automating their business processes and employee workloads with IT is coming to an end. As nonroutine, cognitive work increases, application leaders should adopt a digital humanist approach to building systems that creates value for the modern digital workplace.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Digital humanism demands that solution architects and application leaders reimagine how value is determined for employee-centric IT systems
  • Solution architects and application leaders need to reassess the approaches used in system design and make key process changes

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