Gartner Research

Reimagine Workplace UCC by Leveraging Digital and Physical Convergence

Published: 01 April 2015

ID: G00274440

Analyst(s): Bern Elliot , Adam Preset

Summary

New models for user interfaces, new technology options, and maturing user expectations are dramatically changing user collaboration and communications. To leverage these options, solutions must integrate the ways people perform tasks and their physical environment with their UCC tools.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Ensure That Your UCC Solutions Effectively Leverage Metaphors in Ways That Address User and Task Objectives
    • Stand-Alone Enhancements
    • Augmented Workplace and Processes
    • Work-Process Integrated Communication and Collaboration Functions
    • Abstract Models
  • The Synergy Between Digital and Physical UCC Investments Leads to More Effective Solutions
  • Maturation of Users and Solutions Leads to the Expectation of Increasingly Abstract Models

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