Gartner Research

Retail Digital Workplace Transformation Imperatives

Published: 07 April 2015

ID: G00274896

Analyst(s): Kelsie Marian

Summary

Digital workplace transformation requires fundamental change to a CIO's strategic approach to technology selection and deployment, in order to meet customer needs and support associate effectiveness, flexibility and engagement.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Advise the Business on a Technology Framework as Part of a Strategic Response to Digital Workplace Changes, Emphasizing Mobility, Collaboration and More Consumer-Like Information Access for Associates
  • Advise IT Leaders to Assemble a Portfolio of Existing and New Digital Workplace Technology Skills, Tools and Services for Input Into Strategic Planning
  • Initiate Dialogue With HR to Investigate Current Capability and Processes for Employee Collaboration to Enable Customers, Store Associates and Managers to Provide Input Into Digital Workplace Initiatives

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