Gartner Research

Gartner Supply Chain Performance Management and Metrics Maturity Model

Published: 07 April 2015

ID: G00275882

Analyst(s): Debra Hofman


This maturity model will help supply chain and COE leaders improve their ability to manage end-to-end supply chain performance. It is focused on five dimensions: focus, governance, use, technology and metrics. Future research will address what it takes to move up the stages of maturity.

Table Of Contents
  • Key Challenges



  • Focus: Move From Inside-Out and Siloed to Outside-In and Networked
  • Governance: Architect an Integrated Governance System
  • Use: Strive for "Conscious Excellence"
  • Technology: Use Increasing Automation to Support End-to-End Ecosystem Decisions
  • Metrics: Focus on the Metrics That Support Decisions and Extend the Footprint

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