Gartner Research

Why Bimodal Matters to IT Services Providers' Strategies

Published: 08 April 2015

ID: G00276380

Analyst(s): Julie Short, Allie Young, Patrick Sullivan , Claudio Da Rold , Alex Soejarto


In a future driven by rapid technology innovation for digital business, clients' adoption of bimodal IT strategies is imperative to accelerate their digital competitiveness. Service providers' practice leaders and strategic planners must leverage bimodal IT to deliver results in the digital era.

Table Of Contents
  • Impacts


  • Enterprise Clients' Bimodal IT — Not a "Nice to Have"
  • Embrace Bimodal IT
  • Why Enterprise Bimodal IT Is So Disruptive to Service Providers' Strategies
  • Market Progression in Digital Business — A Perspective for Service Providers
  • Top Impacts of Bimodal IT on IT Services Providers

Impacts and Recommendations

  • Enterprise business influencers' control of new IT spending will require IT services providers to reposition their offerings and value to align with clients' bimodal strategies in order to capture critical new digital business spending
    • How Do Service Providers Respond?
  • Service providers that cannot react quickly or proactively to clients'/prospects' expectations for rapid innovation in Mode 2 operations will lose competitiveness, while service providers whose Mode 1 operations cannot respond to disruptive innovation will similarly stagnate due to price pressures
    • How Do Service Providers Actualize Bimodal IT?
  • Clients' adoption of Mode 1 and Mode 2 initiatives will require that practice leaders and strategy planners fully optimize and harmonize with these bimodal strategies in a highly adaptive way at critical points to support and sustain innovation for their clients
    • Separation and Integration: Embrace Both Modes

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