Gartner Research

Cool Vendors in CRM Customer Service and Support, 2015

Published: 09 April 2015

ID: G00275629

Analyst(s): Drew Kraus , Jenny Sussin , Jim Davies , Brian Manusama , Michael Maoz, Olive Huang, Steve Blood


This research provides IT application leaders, and the customer service business buyers they support, a view of five innovative vendors with applications to deliver a superior customer service experience and/or reduce operational costs. We also share the evolution of two past Cool Vendors.

Table Of Contents


  • What You Need to Know
  • Altocloud
  • AnswerDash
  • Cyara
  • Flamingo
  • ResponseTap
  • Where Are They Now?
    • Conversocial
    • Thunderhead

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