Gartner Research

Five Core Recommendations for Achieving a Successful Cisco UCaaS Deployment

Published: 09 April 2015

ID: G00271866

Analyst(s): Daniel O'Connell , Bern Elliot

Summary

The Cisco unified communications as a service offering, delivered via channel partners, continues to improve in key areas such as mobility and Web conferencing. UC planners who acquire Cisco UCaaS should request more automated tools to reduce the need for expensive, manual high-tech support.

Table Of Contents
  • Key Challenges

Analysis

  • Consider Cisco UCaaS as a Proven Solution for Midsize to Large Deployments Focused on "Core" UC Functions
  • Focus Solely on the Release 10 Platform for New Cisco UCaaS Deployments
  • Perform Extensive Due Diligence on Your Selected Cisco HCS Channel Partner
  • Beware of the Inevitable Hurdles When Deploying Cisco UCaaS
  • Consider Cisco's Cloud Contact Center Offering as a Viable Option Delivered Through Partners

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