Gartner Research

Preparing the In-House IT Organization for Public Cloud

Published: 09 April 2015

ID: G00276502

Analyst(s): Andy Rowsell-Jones

Summary

Public cloud services can increase business agility. At the same time, they challenge in-house IT, leading to operational changes that include new delivery models. IT must shift from valuing hands-on technical work to valuing, and being able to execute on, public cloud service management.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help)

Foreword

  • Acknowledgments

Executive Summary

  • Public cloud adoption delivers value, presents challenges and requires new operating models
  • Anticipate and adapt to focused public cloud services
  • Prepare for the move to enterprise public cloud services

Public cloud adoption delivers value, presents challenges and requires new operating models

  • The digital economy is driving the rapid growth of public cloud services
  • Public cloud services deliver agility and other business benefits
  • Public cloud services force in-house IT to change
  • In-house IT must evolve in stages

Anticipate and adapt to focused public cloud services

  • Prepare stakeholders for focused public cloud services
  • Strengthen the enterprise’s capabilities for focused public cloud services
  • Adapt the IT structure for focused public cloud services
  • Adjust key IT roles for focused public cloud services
  • Build a public cloud center of excellence

Prepare for the move to enterprise public cloud services

  • Ramp up IT organizational capabilities to seize enterprise public cloud benefits
  • Deepen the business’s understanding of enterprise public cloud services
  • Define in-house IT’s transformed role
  • Structure in-house IT to enable success
  • What to look at next
  • Conclusion

Appendix: Maturity Model Details, Case Studies

  • Maturity Model Details
  • FinancialServiceCo trusts the cloud with crucial commercial platforms
  • Globo supports popular TV shows in the cloud
  • ICEX Spain Trade & Investment reduces operational costs with public cloud
  • Serasa Experian runs core businesses in the public cloud

Further Reading

  • Related content
  • Gartner Executive Programs reports
  • Core research

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