Gartner Research

2015 CEO Survey: Financial Services Industry Counts on Digital to Compete Against Upstarts

Published: 10 April 2015

ID: G00275026

Analyst(s): David Furlonger


Digital business is gaining momentum, and technology is now a clear strategic priority for one-third of financial services CEOs and senior business executives. Although CEOs believe their industry is ripe for disruption, very few are making hard choices about business model change.

Table Of Contents

Survey Objective

Data Insights

  • Finding 1: CEOs Expect Business Conditions in 2015 and 2016 to Be Generally Favorable and Improving.
    • CEO Beliefs
  • Finding 2: CEOs Are Predominantly Focusing on Growth Levers, With 35% Concentrating on Technology as a Top Five Priority With Customer Experience and Workforce Enhancement.
  • Finding 3: Business-Planning Activities Take Into Account Longer-Term Horizons (Average of Six Years), but a Short-Term Focus Averages a Period of 10 Months, Which May Not Align With Digital Speeds.
  • Finding 4: Impediments to Coping With Digital Disruption Include Cultural and Business Model Inertia, Regulations and Skills Constraints. Internal Knowledge Transfer Is Viewed as a Critical Barrier Breaker.
  • Conclusion

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