Gartner Research

Survey Analysis: The State of Customer Experience Innovation, 2015

Published: 10 April 2015

ID: G00272782

Analyst(s): Michael Dornan , Nick Ingelbrecht , Olive Huang

Summary

There is no silver bullet to improve customer experience, but a combination of projects can cumulatively contribute to better customer experience and create a hard-to-copy competitive advantage.

Table Of Contents

Overview

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