Gartner Research

Top 10 Business Trends Impacting Life and P&C Insurers in 2015

Published: 13 April 2015

ID: G00274045

Analyst(s): Juergen Weiss , Steve Horneman, Laurie Shotton , Jeff Haner, Kimberly Harris-Ferrante


Property and casualty and life insurers must rethink operational models to address new challenges and opportunities, especially the shift to digital insurance. Insurance CIOs can use this research to understand emerging industry trends and to build an IT environment that meets future business needs.

Table Of Contents


  • Top 10 Business Trends Impacting Life and P&C Insurers in 2015
    • Customer Experience Management
    • Data Mastery and Building a Data Culture
    • Digital Insurance
    • Improving Underwriting Profitability
    • Industry Fluidity
    • Multichannel Effectiveness
    • Product and Service Transformation
    • Regulatory Compliance in the Digital World
    • Staffing and People Management
    • Strategic Sourcing

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