Gartner Research

Research Roundup: Digital Transformation for Communications Service Providers

Published: 20 April 2015

ID: G00271370

Analyst(s): Gyanee Dewnarain


Digital transformation will create new revenue streams, increase operational efficiency and improve customer engagement for CSPs. This report highlights key considerations, identified in published Gartner research, for CSP strategists as they plan and implement approaches to digital business and IT.

Table Of Contents


Research Highlights

  • The Size of the Digital Market Opportunity for CSPs
  • The Impact of Digitalization on CSPs' Business and the Ensuing Opportunities and Challenges
    • New Revenue Generation
    • CSP Challenges Arising From Digital Business
  • Strategic Planning and Execution of a CSP Digital Transformation Program
    • The Four Tenets of Digital Transformation
    • The Seven Building Blocks of Digital Transformation
    • Seven Organizational Implications for CSPs Undertaking Digital Transformation
    • Ten Best Practices for CSPs Offering Enterprise Digital Services
    • CSP Digital Case Studies and Toolkits
  • The Implications of Digital Transformation for CSPs' IT Organizations
    • Overall Digital Strategy for IT
    • Critical Technology Choices for Digital Transformation
    • Organizational, Process and Cultural Transformation of Digital CSPs
    • IT Vendor Implications
    • KPIs and Metrics to Measure the Success of Digital Initiatives

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