Gartner Research

Workplace Outsourcing Must Evolve to Enable Digital Business

Published: 22 April 2015

ID: G00273673

Analyst(s): Federica Troni, Frank Ridder, David Ackerman, Gianluca Tramacere

Summary

Change driven by the digitalization of business is causing huge workplace impacts, and the IT user interface is the focal point of this change. Sourcing managers must evolve their desktop services to deliver a digital workplace that enables more effective engagement and an agile work environment.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Digital business value requires a digitally empowered workforce, along with low-cost business processes, for organizations to deliver improved business performance
  • New workforce demographics, driven by digital engagement to maximize productivity, will require IT organizations and their partners to develop new ways of working
  • Virtual and cognitive technology will address business process optimization, allowing more emphasis in value-add areas that require highly skilled individuals

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