Gartner Research

How to Establish IT Walk-Up Services

Published: 22 April 2015

ID: G00272462

Analyst(s): Terrence Cosgrove, Katherine Lord


IT walk-up services have risen in prominence as organizations seek to provide more engaging IT support. I&O leaders of large organizations looking to improve mobile user support should implement walk-up services.

Table Of Contents
  • Key Challenges



  • Implement Walk-Up Services to Improve User Experience and Promote Self-Sufficiency; Do Not Implement Them to Reduce Costs
  • Focus on Branding, Location and User-Focus When Designing Walk-Up Services
    • Marketing
    • Location
    • People
  • Use Tactics to Drive Success With Walk-Up Support

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