Gartner Research

China Summary Translation: Agenda Overview for Infrastructure and Operations Leaders, 2015

Published: 27 April 2015

ID: G00275365

Analyst(s): Evan Zeng , Ian Head


IT I&O can be the engine that powers the digital business. To seize this opportunity requires I&O teams to embrace radical change. Now is the time for I&O leaders to challenge traditional approaches or else risk being bypassed as their enterprises move into the era of digitalization.

Table Of Contents



Agenda Overview for Infrastructure and Operations Leaders, 2015


Key Issues

  • How do changing business requirements affect I&O operating models, organization designs and role definitions?
  • How can skills needs be forecast and met?
  • What are the best ways of budgeting, accounting and charging for I&O services?
  • How should the management of I&O be measured and governed?
  • How should the various frameworks, standards, philosophies and methodologies be used to provide guidance for I&O?
  • How should I&O participate in the wider business strategy and communicate its vision and successes?

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