Gartner Research

Six Steps to Adapt Management Practices for Office 365

Published: 28 April 2015

ID: G00273279

Analyst(s): Ken Agress


Migrating to Microsoft Office 365 involves more than relocating services, users and content. IT professionals should review and adapt processes for administration, support and maintenance throughout the migration to ensure that they can manage the new environment effectively.

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • Prework
    • Create a Baseline of Current Management Practices
    • Inventory Existing Management Tools
  • Step 1: Review Office 365 Management Features and Functions and Requirements
    • Review Management Functions
    • Map Out the Use of Office 365 Administrative Roles
    • Define the Use and Management of Service Accounts
    • Evaluate Office 365 Reporting Capabilities and Services
    • Review Microsoft SLAs in Detail
  • Step 2: Define Key "Handoffs"
  • Step 3: Prepare "First Cut" Processes
  • Step 4: Execute Pilot, Monitor and Compare
  • Step 5: Perform Gap Analysis for Tools
  • Step 6: Update and Refine Processes, Execute Migration
  • Follow-Up
    • Establish Continuous Review Process

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