Gartner Research

DevOps Applied in Outsourced Environment Delivers Business Agility

Published: 29 April 2015

ID: G00272680

Analyst(s): Daniel Barros , Jim Longwood , Gilbert van der Heiden


Traditional outsourcing services are being challenged to deliver the agility and flexibility required by new digital business initiatives. Sourcing managers should adjust existing outsourcing frameworks to enable a successful DevOps implementation in a multisourced environment.

Table Of Contents
  • Impacts


  • DevOps: Not a Technology, but a Philosophy
  • DevOps Delivers Improved Effectiveness Through Collaboration

Impacts and Recommendations

  • Application development and IT infrastructure services are mostly delivered via multiple service providers through traditional outsourcing frameworks, making it almost impossible for sourcing managers to successfully implement DevOps
  • DevOps implementation requires a change in culture and flexible processes that challenge sourcing managers' readiness to adopt integration with existing service providers
  • Effective sourcing management in a multisourcing environment requires consistent Operational Level Agreements (OLAs) and the introduction of a multisourcing service integrator (MSI)/service integration and management (SIAM) role, especially with DevOps

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