Gartner Research

Bridging AIN and CTI, Part II: Emerging Applications, Business Obstacles, and Market Activities

Published: 23 November 1998

ID: G0074039

Analyst(s): David A. Schwartz

Summary

This Perspective focuses on the market activities and emerging applications that are bridging advanced intelligent networks (AINs) with computer telephony integration (CTI). The remaining business obstacles to creating an AIN/CTI hybrid architecture are also examined. A separate Perspective released by Dataquest covers the technological and market trends that are driving the convergence of these networks.

Table Of Contents
  • Bridging AIN and CTI
  • Emerging Applications
  • Business Obstacles
  • Market Activity
    • Industry Initiatives
    • Aspect Telecommunications
    • AT&T
    • Bellcore
    • BellSouth
    • Comverse
    • Dialogic
    • Digital Equipment/Tandem/Microsoft
    • Ericsson
    • Genesys Telecommunications Laboratories
    • GeoTel
    • IBM
    • Lucent
    • MCI Communications
    • Natural MicroSystems
    • Nortel
    • Siemens AG/3Com
    • Trillium Digital Systems
  • Dataquest Perspective

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