Gartner Research

The Changing ITOM Vendor Landscape Demands an Extensive Analysis Beyond Product Capabilities

Published: 30 April 2015

ID: G00276901

Analyst(s): Ronni Rosenstein , Jeffrey Brooks


I&O leaders have traditionally made strategic partnerships with the large software ITOM vendors. However, infrastructure vendors are also broadening their focus, which makes them contenders for the strategic partnership role. This research discusses factors to consider beyond product fit.

Table Of Contents
  • Key Challenges



  • Develop a Management Architecture With Your Strategic Management Vendor to Avoid Accumulating IT Debt
  • Implement a Process for Continual Assessment That Includes Defining Requirements for Both Horizontal and Vertical Approaches
  • Select Vendors Based Upon Competency Beyond Product Capability

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