Gartner Research

Aligning Retail and Supply Chain Performance: The Retail Supply Chain Hierarchy of Metrics

Published: 30 April 2015

ID: G00271609

Analyst(s): Janet Suleski , Mike Griswold , Debra Hofman


Many retailers struggle to define a comprehensive set of end-to-end supply chain metrics. This research enables supply chain executives and centers of excellence to create a retail supply chain hierarchy of metrics designed to promote planning and execution alignment across multiple sales channels.

Table Of Contents


  • Today's Retail Supply Chain Metrics Must Support Customers and Shoppers
  • Stores' Role in E-Commerce Fulfillment Is Expanding and Must Be Measured
  • Operational Metrics Must Reflect Requirements Across All Sales Channels
  • Conversion Effectiveness Provides Additional Visibility for Vertically Integrated Retailers

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