Gartner Research

Aligning Retail and Supply Chain Performance: The Retail Supply Chain Hierarchy of Metrics

Published: 30 April 2015

ID: G00271609

Analyst(s): Janet Suleski, Mike Griswold, Debra Hofman

Summary

Many retailers struggle to define a comprehensive set of end-to-end supply chain metrics. This research enables supply chain executives and centers of excellence to create a retail supply chain hierarchy of metrics designed to promote planning and execution alignment across multiple sales channels.

Table Of Contents

Analysis

  • Today's Retail Supply Chain Metrics Must Support Customers and Shoppers
  • Stores' Role in E-Commerce Fulfillment Is Expanding and Must Be Measured
  • Operational Metrics Must Reflect Requirements Across All Sales Channels
  • Conversion Effectiveness Provides Additional Visibility for Vertically Integrated Retailers

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.