Gartner Research

Market Trends: Providers of Managed Content Services Help Their Customers With Business Processes

Published: 30 April 2015

ID: G00273726

Analyst(s): Ken Weilerstein


What more can you offer MPS customers once you eliminate 20% of their waste printing through pull printing and usage tracking? We explain the business-process-related solutions that are emerging in MCS, what buyer trends drive demand, and how these solutions are being tied to other technologies.

Table Of Contents


Market Trend

  • The Market for Business Process Automation and Optimization Is Gradually Maturing
    • The Ties Between Business Process Automation Solutions and MPS
    • Supply-Side Trends
  • Market Structure Trend
    • MCS Provides a Launching Pad for New Services
  • Buyers Trend
    • MCS Aggressive Buyers
    • MCS Explorers
    • MCS Cautious Buyers
  • Technology Trend
    • MCS Business Process Automation Augments Traditional ECM
    • MCS Business Process Automation in the Context of Cloud ECM Services

Contrarian View

  • Too Much for Today but Not Enough for Tomorrow

Vendors to Watch

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