Gartner Research

What Does It Mean to Digitalize Work?

Published: 04 May 2015

ID: G00272544

Analyst(s): Bruce Robertson


Business transformation and process leaders must push beyond a mindset of standardization and automating processes to digitalize work by leveraging the IoT and smart machines to build intelligent business processes.

Table Of Contents
  • Key Challenges



  • Eliminate Paper and Automate Workflow
  • Augmenting or Replacing Human Data Entry
    • Handheld Smart Devices
    • Hands-Free, Multiuser
    • Beyond the Employee
  • Move More Human Work to Machines — 21st Century Style
    • Let Things Do Data Entry
    • Smart Machines
    • General-Use Robots
  • Go Beyond Standardization to Enable Variation
  • What to Do Next

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